![]() ![]() Located in Gilbert, Hyatt Place Gilbert is in a regional park, within a 5-minute drive of Mercy Gilbert Medical Center and SanTan Village. Issue cost me over 4 hours of lost work time, and that is just mind blowing!!! I would Highly recommend NOT to stay at Hilton Phoenix Chandler due to Management Ignorance. I ended up staying at Marriott for the next few night, which is just ok. Lost Points Lost work hours Almost slept in the car. Manager never reached out back or any other apology was given and will definitely is being reported to Hilton Hot Line for an investigation in to this issue. As a Hilton Diamond Reward member with travels on weekly bases and spending 3-4nights a week in different hotels throughout US, this experience definitely sticks out and deserves a Negative review. This manager more concerned about her leaving on time, then taking care of basic duties as following up on hotel issues. No apology or any words from front desk just a simple BYE BYE. I packed up and left Hilton Phoenix Chandler Hotel, manager did not even come out or already left by around 5:15PM as I was leaving the hotel. I told Hilton manager that I will not be paying $220 as that is not right and was basically told to vacate the room. I asked manager to call in to Doubletree so we can discuss further and was advised that she is leaving in about 15min and that the rate is to be at $220 per night for next 2 night (was to be $160 as was Doubletree original rate) At that time I tried unsuccessfully reaching out to Doubletree manager. Manager of Hilton Phoenix Chandler advised me that room charge is to be $220 and they will not be matching Doubletree as was promised to me by Doubletree and Hot Line CR that booked this hotel. Back in the hotel around 4:30PM and noticed a VM left on the room number (not my personal phone, but a room phone) Called back to manager that left me a VM and she called right back. Was told that the manager would come in and check all and get back to me. Stop by at front desk around 7AM next morning and explained all the situation as mentioned above. In the morning I noticed that an email came in that all my awarded points were used for 1st night at Hilton Chandler and also my CC is to be charged an additional $130 on top. Hilton Chandler had my reservation ready and I was able to get in to the room close to 10pm. Points were awarded right for my inconvenience. Customer service has discussed over my personal phone details with Doubletree Manager, before I left. As I was advised by Doubletree Manager, my rate would stay the same as I was to pay $160 per night and would be awarded points for my inconvenience. Over 40 min on the phone and I was put in to Hilton Phoenix Chandler. ![]() Since Doubletree was not successful to secure another Hilton hotel for me, I was advised and proceeded to call Hilton hot line and get the hotel through Customer service line. I was moved from Doubletree Hilton hotel due to water issues, on night 1of3 of my stay. Usually I don't write reviews, but this experience as Hilton Diamond Reward member almost left me sleeping in the car. I highly recommend this location! They saved the day, so that we could rest easy while we waited to move into our new house. This place had everything we needed and more to wind down from several days of traveling. A huge plus was the amazing shower pressure, gym and laundry facility. We had a spacious queen suite room, which had more than enough room for us to relax, plus a kitchenette with dishes and a full size fridge. It also has some nice restrauants right across the street. Clean, refreshing, great amenities, accepts pets and had more than enough parking for our moving truck and trailers. When we arrived, we couldn't have been happier. It turned out to be a blessing in disguise, we found the Home 2 Suite Hilton in Chandler, booked a room for 3 days until our closing date. With a moving truck, two trailers and a dog to accommodate, we were mortified. Hilton saved the day! After driving for 4 days straight on a cross country move from Illinois, we found out the hotel we reserved weeks ago was overbooked.
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